WITHDRAWAL FROM A DISTANCE CONTRACT
The customer, in accordance with the Law on Consumer Rights of June 24, 2014, may withdraw from a distance sales contract concluded without giving any reason by submitting a statement of withdrawal within 14 days of receipt of the shipment. A model withdrawal from the contract is available as a MODEL AVAILABLE FOR DOWNLOAD. Withdrawal from the contract can be made by submitting a statement by e-mail to the following e-mail address: kontakt@butik-luisa.pl, by phone or by sending a statement in writing to the address: Luisa Boutique, 83 Gdańska Street, 85-005 Bydgoszcz (hereinafter: the Store), preferably in the same parcel together with the returned product.
In the event of effective withdrawal from the contract in this manner, the contract of sale shall be considered not concluded, and the performance of both Parties to the contract of sale shall be immediately refunded.
The Customer is obliged to return the product to the Store immediately, but no later than within 14 days from the day on which he/she withdrew from the contract. The product should be returned by the Customer complete, not used, with all component parts and with the original proof of purchase (fiscal receipt or VAT invoice) attached. The returned item must not bear traces of use or be damaged, tags and seals must not be detached. The customer is responsible for any diminution in the value of the item resulting from the use of the item beyond what is necessary to determine the nature, characteristics and functioning of the item.
The Store guarantees to refund the purchase price of the returned product and the cost of delivery of the parcel to the Customer in the amount of the cheapest method of delivery offered by the Store. The amount due is refunded within 14 days from the date of receipt of the statement of withdrawal from the contract. The payment will be refunded using the same means of payment that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution. In any case, the Customer will not incur any fees in connection with this refund. The store may withhold the refund until it has received the returned item or received confirmation of its return from the consumer.
In the case of payment by payment card, the refund can be made directly to the Customer's payment card. In the case of a refund to a bank account, the Customer is obliged to indicate the number of the bank account to which the refund is to be made in the statement of withdrawal from the contract. The Store does not accept any shipments sent back by the Customer on delivery. The Customer shall bear the cost of returning the product to the Store in case of withdrawal from a contract concluded remotely.
GOODS EXCHANGE.
Within 14 days from the date of delivery of the goods to the Buyer, the Buyer may exchange them for other goods, at the same or higher price. In order to make an exchange, the Customer should:
- fill out a form for the exchange of goods is available as a MODEL AVAILABLE FOR DRAFTING; it is not necessary to fill out this form when the Customer wants to exchange only the size of the same product that he/she has previously purchased in the Store, in this case it is enough to report the desire to exchange the product to the staff of the Store by phone: +48 667 506 090 or by e-mail at: kontakt@butik-luisa.pl
- send back the merchandise at your expense, together with the completed merchandise exchange form, to the following address: LUISA BOUTIQUE, 83 GDAŃSKA STREET, 85-005 BYDGOSZCZ
- pay the difference, if any, between the ordered and returned goods; for this purpose, the Customer should contact the Store by phone: +48 667 506 090 or via e-mail at: kontakt@butik-luisa.pl
The product should be returned by the customer complete, not used, with all components and with the original proof of purchase (fiscal receipt or VAT invoice) attached. The returned item must not bear traces of use or be damaged, tags and seals must not be detached. The customer is responsible for any diminution in the value of the item resulting from the use of the item beyond what is necessary to determine the nature, characteristics and functioning of the item.
The new goods will be sent to the Buyer, at the expense of the Store, immediately after the goods to be replaced are delivered to the Store.
TERMS OF COMPLAINT
All products available in the Store come from a legitimate source, are original, brand new and have a manufacturer's quality guarantee. The store is obliged to provide the customer with a product free from defects. If, after receiving the purchased product, the Customer finds a defect, he/she may exercise his/her warranty or guarantee rights under Articles 5561 and 5563 of the Civil Code.
The customer has the right to file a complaint with the Store under the warranty in the event that physical or legal defects are found in the delivered products, i.e. non-compliance of the product with the contract, in particular when the product:
- does not have the properties that a product of this type should have
- does not have the properties that the customer was assured of by the seller or advertising
- is not suitable for the purpose of which the Customer informed the Store at the time of concluding the contract
- was issued to the customer in an incomplete state
If a product defect is found, the customer has the right:
1. demand a price reduction,
2. withdraw from the contract,
unless the Store immediately and without undue inconvenience for the Customer replaces the defective product with a defect-free one or removes the defect.
The store is not a product guarantor. If the guarantor provides a quality guarantee covering the product, its terms and conditions are made available together with the product. Warranty rights are exercised in accordance with the terms of the warranty document attached to the product.
Complaints under warranty or guarantee may be filed by the Customer in person, by telephone, by e-mail at the following address: kontakt@butik-luisa.pl (due to the necessity of assessing the defect of the product, in addition to the complaint notification, the product must also be sent back) or sent together with the advertised product by mail to the following address: LUISA BOUTIQUE, 83 GDAŃSKA STREET, 85-005 BYDGOSZCZ
The returned product must be accompanied by a proof of purchase, e.g. a fiscal receipt or a copy of the VAT invoice, and a completed claim form - you can use the MODEL AVAILABLE FOR DOWNLOAD. The store does not accept shipments sent back cash on delivery.
A warranty complaint will be considered within 14 days, and a warranty complaint will be considered within 30 days, of which the Customer will be informed by phone, e-mail or in writing. Failure to notify the Customer of the manner of its consideration within the above period will be treated as recognition of the complaint. If the complaint is considered legitimate, the damaged product will be repaired or replaced with a new, full-value one, and if this is impossible due to the unavailability of the product, the Store will return to the Customer the equivalent of the purchase price of the product. Shipping costs of the complained product, the Store will return if the complaint is considered legitimate. The Customer has the right to file a complaint within 2 years from the date of purchase of the product in the Store.
