WITHDRAWAL FROM A DISTANCE CONTRACT
In accordance with the Consumer Rights Act of 24 June 2014, the Customer may withdraw from a distance contract of sale without giving a reason by submitting a statement of withdrawal within 14 days of receiving the parcel. The withdrawal template is available as TEMPLATE AVAILABLE FOR DOWNLOAD. Withdrawal from the contract may be made by submitting a statement by e-mail to the address: kontakt@butik-luisa.pl , by telephone or by sending a written statement to the address: BUTIK LUISA, ul. GDAŃSKA 83, 85-005 BYDGOSZCZ (hereinafter: the Store), preferably in the same parcel together with the returned product.
In the event of effective withdrawal from the contract in this manner, the contract of sale is deemed not to have been concluded, and the performances of both Parties to the contract of sale are subject to immediate return.
The Customer is obliged to return the product to the Store immediately, but no later than within 14 days of the day on which they withdrew from the contract. The product should be returned by the Customer complete, unused, with all its component parts and with the original proof of purchase enclosed (a receipt or a VAT invoice). The item returned must not show signs of use or be damaged, and the tags and seals must not be detached. The Customer is liable for any diminution in the value of the item resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of that item.
The Store guarantees a refund of the purchase price of the returned product and of the cost of delivering the parcel to the Customer, up to the amount of the cheapest delivery method offered by the Store. The amount due is refunded within 14 days of receipt of the statement of withdrawal from the contract. The refund will be made using the same payment methods as those used by the Customer in the original transaction, unless the Customer has expressly agreed to another solution. In any event, the Customer will not incur any charges in connection with this refund. The Store may withhold the refund until it has received the returned item or until the consumer has provided proof that it has been sent back.
Where payment was made by payment card, the refund may be made directly to the Customer's payment card. Where the refund is made to a bank account, the Customer is obliged to indicate, in the statement of withdrawal from the contract, the number of the bank account to which the refund is to be made. The Store does not accept any parcels returned by the Customer cash on delivery. The Customer bears the cost of returning the product to the Store in the event of withdrawal from a distance contract.
EXCHANGE OF GOODS
Within 14 days of the goods being delivered to the Buyer, the Buyer may exchange them for other goods at the same or a higher price. In order to make an exchange, the Customer should:
– fill in the goods exchange form, which is available as TEMPLATE AVAILABLE FOR DOWNLOAD; filling in this form is not necessary where the Customer only wants to exchange the size of the same product previously purchased in the Store; in that case it is enough to notify the Store's customer service of the wish to exchange the product by telephone at: +48 667 506 090 or by e-mail at: kontakt@butik-luisa.pl
– return the goods at their own expense together with a completed goods exchange form to the address: BUTIK LUISA, UL. GDAŃSKA 83, 85-005 BYDGOSZCZ
– pay any difference between the goods ordered and the goods returned; for this purpose the Customer should contact the Store by telephone at: +48 667 506 090 or by e-mail at: kontakt@butik-luisa.pl
The product should be returned by the Customer complete, unused, with all its component parts and with the original proof of purchase enclosed (a receipt or a VAT invoice). The item returned must not show signs of use or be damaged, and the tags and seals must not be detached. The Customer is liable for any diminution in the value of the item resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of that item.
The new goods will be sent to the Buyer, at the Store's expense, immediately after the goods to be exchanged have been delivered to the Store.
COMPLAINT TERMS
All products available in the Store come from a legal source, are original, brand new and carry the manufacturer's quality guarantee. The Store is obliged to deliver to the Customer a product free from defects. If, after receiving the purchased product, the Customer finds a defect, they may exercise their rights under the guarantee or under the statutory warranty on the basis of Art. 5561 and 5563 Of the Civil Code.
The Customer has the right to lodge a complaint with the Store under the statutory warranty if physical or legal defects are found in the delivered products, i.e. non-conformity of the product with the contract, in particular where the product:
– does not have the properties that a product of this kind should have
– does not have the properties which the Customer was assured of by the seller or by advertising
– is not fit for the purpose of which the Customer informed the Store at the time the contract was concluded
– was released to the Customer in an incomplete state
If a defect in the product is found, the Customer has the right to:
1. demand a price reduction,
2. withdraw from the contract,
unless the Store immediately and without undue inconvenience to the Customer replaces the defective product with one free from defects or removes the defect.
The Store is not the guarantor of the products. Where the guarantor grants a quality guarantee covering a product, its terms are provided together with the product. Rights under the guarantee are exercised in accordance with the terms set out in the guarantee document enclosed with the product.
The Customer may submit a complaint under the statutory warranty or the guarantee in person, by telephone, or electronically to the e-mail address: kontakt@butik-luisa.pl (because the defect of the product has to be assessed, the product must also be sent back in addition to the complaint notification) or send it together with the product concerned by post to the address: BUTIK LUISA, UL. GDAŃSKA 83, 85-005 BYDGOSZCZ
Proof of purchase, e.g. a receipt or a copy of the VAT invoice, together with a completed complaint form, must be enclosed with the returned product – you may use TEMPLATE AVAILABLE FOR DOWNLOAD. The Store does not accept parcels returned cash on delivery.
A complaint under the statutory warranty will be considered within 14 days, and a complaint under the guarantee within 30 days, of which the Customer will be informed by telephone, e-mail or in writing. Failure to notify the Customer of the outcome within the above time limit will be treated as acceptance of the complaint. If the complaint is found to be justified, the damaged product will be repaired or replaced with a new, fully functional one and, if this is impossible because the product is unavailable, the Store will refund the Customer the equivalent of the purchase price of the product. The Store refunds the cost of shipping the product complained about where the complaint is found to be justified. The Customer has the right to submit a complaint within 2 years of the date of purchase of the product in the Store.